Return & Refund Policy

At GrooveSmack, every shirt is printed on demand with care. We take pride in the quality of our products and are committed to providing a positive shopping experience.

Returns & Exchanges

Because our products are made to order, we do not offer traditional returns or exchanges for reasons such as ordering the wrong size or changing your mind, except where required by applicable law.

However, your satisfaction matters to us! If you experience an issue with your order, please contact us within 30 days of delivery. Our customer support team will review your request and work with you to find an appropriate solution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at support@groovesmack.shop.

To help us investigate and resolve the issue efficiently, please provide:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

• A photo of the size tag if you received an incorrect size

If we confirm an issue with your order, we'll provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

These evidence requests do not limit your statutory consumer rights.

Sizing Concerns & Other Issues

We understand that sometimes a product may not meet your expectations.

If you have concerns about the fit, size, or overall satisfaction with your purchase, please contact our customer support team within 30 days of delivery.

Each request is reviewed individually. Depending on the circumstances, we may offer assistance, a replacement, or another suitable solution. Options are subject to review and any applicable consumer rights.

Return Shipping

Please contact our customer support team before attempting to return any merchandise. We do not operate a standard mail-in return program for made-to-order products.

Please do not send items to us without receiving instructions from our support team. If a return is required under applicable consumer protection laws, we will provide the necessary instructions.

Refunds

If a refund is approved, it will be issued to your original payment method.

Refunds typically appear within 3–5 business days after processing, although the exact timeframe may vary depending on your bank or payment provider.

Refunds required by applicable law will be processed within the legally required timeframe.

European Union Customers

For eligible purchases made by consumers in the European Union, a statutory 14-day right of withdrawal may apply. This allows consumers to cancel qualifying online purchases within 14 days of delivery without providing a reason.

Certain products made to a customer's specifications or clearly personalized may be exempt under applicable law. Being printed on demand does not automatically exempt every product from statutory withdrawal rights.

If you wish to exercise an applicable withdrawal right, please contact us at support@groovesmack.shop within the statutory period. We will provide the appropriate instructions and honor your applicable consumer rights.

Your Consumer Rights

Nothing in this policy excludes or limits any rights or remedies available to customers under applicable consumer protection laws. This includes rights relating to defective products, incorrect items, and statutory cancellation or withdrawal periods.

Contact Us

If you have any questions or concerns about your purchase, our customer support team is here to help.

Email: support@groovesmack.shop

Thank you for shopping with GrooveSmack. We appreciate your support!